Effective date: 19 August 2026.
This policy forms part of our Terms of Sale. Please read it before ordering.
No returns once shipped
All sales are final once an order has shipped. Products are supplied “as is” and “with all faults”. No returns are accepted, no exchanges are offered, and no refunds are given for shipped goods, except in the two circumstances set out in section 2 below.
1. Why the policy is this strict
These are laboratory reagents supplied under cold chain in sealed vials. Once a vial leaves our control we can no longer certify its storage history, its handling, or that its seal is intact. A returned vial cannot be re-certified against its lot documentation and cannot lawfully or responsibly be resold to another researcher.
The products are accordingly non-returnable on health, safety and chain-of-custody grounds, are supplied on an “as is” and “no returns accepted” basis, and are not returnable once removed from their original sealed packaging.
2. What we will do
We will replace or refund a product, at our option, in either of the following circumstances, provided you notify us within seven (7) days of delivery:
- Damage or shortage in transit. The vial arrived broken, compromised or missing. Send photographs of the outer packaging, the vial and the packing slip.
- Failure against its own certificate. The lot you received does not conform to the specification stated on its Certificate of Analysis. Send the lot number and the analytical data supporting the discrepancy. Where the finding is material we will bear the cost of independent re-assay.
Outside these two circumstances we do not accept returns — including for change of mind, ordering the wrong product or size, a change in your research programme, or a product not performing as you had hoped in your particular application. Selection and validation of a reagent for your application is your responsibility under section 7 of the Terms of Sale.
3. Orders not yet shipped
This policy does not affect your rights before shipment. You may cancel any unshipped order at any time for a full refund including shipping. Where we are unable to ship on time, you have the cancellation and refund rights described in our Shipping Policy, and those rights are not limited by anything on this page.
4. How to raise a claim
Contact [PLACEHOLDER — returns and claims email address] within seven (7) days of delivery with your order number, the lot number printed on the vial, a description of the issue and supporting photographs or data. Do not ship anything back to us until we have given you written authorisation and a returns reference.
5. How refunds are made
Approved refunds are made to the original payment method. Card refunds are credited within one billing cycle. We do not refund to a different payment method or person.
6. Contact
[PLACEHOLDER — returns and claims email address]
Cosmic Aminos, 8935 Nye Road, Ventura, CA 93001, United States.